Shipping & Return


Local Delivery Charges

We're using our default courier service for local orders Pos Laju . Below are the domestic delivery postage for more information.:

Country Estimated Delivery Time 
(Working Days)

1 items  (RM)

WEST MALAYSIA 1 - 3 7.00
EAST MALAYSIA
2 - 3 9.00

 

Limited Period Event : FREE POSTAGE for 2 ITEMS OR MORE. (T&C Apply)
Country Estimated Delivery Time 
(Working Days)

1 items  (RM)

2 items or more (RM)

WEST MALAYSIA 1 - 3 7.00
0.00
EAST MALAYSIA
2 - 3 9.00 0.00

 


INTERNATIONAL DELIVERY

Default courier service for international customers is Pos Malaysia Air Parcel operates by Pos Malaysia. Malaysian Registered Mail is a postal service that will take 2-4 weeks. Please refer to the table below for more information.

Countries EstimatedDelivery Time
(Working Days)

 1-3
items (RM)

 4-5
items (RM)
 6-7
items  (RM)
Every Additional
1-2 items  (RM)
Singapore 4 - 10 28.00 34.00 39.00 5.00
Brunei Darussalam
4 - 10
28.00 34.00 39.00 5.00
Vietnam 4 - 10 36.00 44.00 55.00 15.00
Cambodia 4 - 10 36.00 44.00 55.00 15.00
Indonesia   4 - 10 36.00 44.00 55.00 15.00
Thailand 4 - 10 36.00 44.00 55.00 15.00
Myanmar 4 - 10   36.00 44.00 55.00 15.00
Philippines 4 - 10 36.00 44.00 55.00 15.00
Laos 4 - 10 36.00 44.00 55.00 15.00
Hong Kong 4 - 10 36.00 44.00 55.00 15.00
Taiwan 5 - 11 52.00 63.00 79.00 17.00
South Korea 5 - 11 52.00 63.00 79.00 17.00
Japan 5 - 11 52.00 63.00 79.00 17.00
China 5 - 11 52.00 63.00 79.00 17.00
Fiji 5 - 11 52.00 63.00 79.00 17.00
Macao 5 - 11 52.00 63.00 79.00 17.00
Mongolia 5 - 11 52.00 63.00 79.00 17.00
Sri Lanka 5 - 11 52.00 63.00 79.00 17.00
Bangladesh 5 - 11 52.00 63.00 79.00 17.00
New Zealand 5 - 11 52.00 63.00 79.00 17.00
Australia 5 - 11 52.00 63.00 79.00 17.00
India 5 - 11 52.00 63.00 79.00 17.00
Other countries 6 - 11 60.00 72.00 91.00 20.00


Attached below is the tracking link for your parcel status:-

Local Delivery : click HERE

International Delivery : click HERE

Tracking numbers will be provided by email / social apps  once shipped. 

 

Self-PickUp Service / Store Location
Butterworth Autocity :
Uniqueens
Shop in the Park, D17 & D18, Autocity, Juru Penang.
Operation Hour: 8.00pm - 11.30pm
Operation Day: Monday - Sunday

Penang : 
Uniqueens HQ
1P-1-3, The Oasis Condominium, Jalan Kaki Bukit, Kampung Kastam, 11700 Gelugor Penang. 
Take Note:
( Kindly contact through Email or Wechat for booking appointment date & time. )
Operation Hour: 11:30am - 8.00pm
Operation Day: Monday - Sunday

RETURNS / EXCHANGES

Do you accept returns & Defective Items ?
We provide returns for all items, except Sale items and specifically stated non-returnable items. Returns can only made one time per order number. If any order made with return credit cannot be returned the consequent time.

 
-How do I return unsatisfactory item(s) & Defective Items ? 

Follow step provided below : -

  1. Sample of template email for RETURN 

    Email subject : RETURN FORM
    ORDER CODE: 
    TRACKING NUMBER : ( Kindly provide tracking number of the return parcel )
    PRODUCT(s) NAME :
    REASONS : example ( Item does not fit / 
    unsatisfactory item / Defective Items- attach photo(s) if possible / Incorrect item received )

  2. Fill it up and email to uniqueens1@hotmail.com
  3. Return your items to the address shown below:
    Name : Uniqueens Enterprise
    Address: P-1-3, The Oasis Condominium, Jalan Kaki Bukit,
                   Kampung Kastam, 11700 Gelugor Penang.
  4. Contact No : 012 675 5922

    *Please note that return parcels may take up to 3 working days to be processed.

Frequently Asked Questions:

- Does we provide Free International Shipping if purchase more than 2 Items ?
We apologize that Free Shipping only applicable within MALAYSIA only.

-I would like to request a refund in cash (in any condition). 
We apologize that we are unable to provide any refunds in cash.

-I found a defect on my item but I've already washed it. What should I do?
We're unable to accept your return as it had been washed. Please check your item upon receipt.

-Can I visit your store for the return/exchange ?
Yes. You may drop by our store to perform the exchange. However, it is subject to stock availability of the item that you wish to exchange, and must be done within 5 working day upon receiving your parcel.

Return Terms & Conditions :

Return Reasons Unsatisfactory Items Defective Items
Descriptions
  • Item does not fit
  • Do not like the item
  • Quality not up to expectation
  • Item big stained
  • Item torn 
  • Incorrect item  

*Proof of defect must be verified by Uniqueens Return to be eligible

Return Shipping costs

Borne by Buyer

Reimburse by Uniqueens in terms of Store Credit
*store credit valids for 100 days*

Exchange Shipping costs

Borne by Buyer

Borne by Uniqueens

Initial Shipping costs (FREE SHIPPING provided for your order)

Borne by Buyer 

Borne by Uniqueens

Buyer receives

Return Store Credit (NO CASH REFUND) = Item price - Initial Shipping Costs

*store credit valids for 100 days*

Uniqueens will send a brand new exact piece to buyer once the defective / incorrect item is received.

Fully refund in Store credit if the item is no longer in stock.


*Sales items may have slight defects/color discrepancies /measurements discrepancy and are strictly not returnable. 

  • All Item(s) must be returned in original condition(unaltered, unworn, unwashed and with tags intact)
  • Not applicable for Sale items, accessories and specifically stated non-returnable items.
  • All items must be shipped back within 5 working days ( MALAYSIA ) / 10 working days ( OUTSIDE MALAYSIA) upon item received.
  • Buyers hold full responsibility until the parcel reach us. 
  • We recommend using courier services with tracking numbers so as to minimize the risk of loss parcel.
  • We only refund in credit term. No cash refund(s) are allowed. 
  • All return/exchange request will be processed within 3 working days upon receipt of returned items.
  • Return won't be accept if we do not receive RETURN FORM's email.
  • All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.