RETURN&EXCHANGES

RETURNS / EXCHANGES

*SALES and PROMOTION ITEMS are NOT exchangeable and refundable*

1.I would like to request a refund in cash (in any condition). 
We apologize that we are unable to provide any refunds in cash, we make refund in store credit only. 

2. The size doesn't fit me. Can I change it to other size ?
Yes. We will return you in Store Credit after received your return parcel. All you need is just purchase an item(s) or the size that you want by using the Store Credit we returned.

3. The color look different from the website.
Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.

4. Defective Items 

You can return to us if you found defect on the goods. We will exchange a new piece for you or make refund for you in term of in store credit. (I found a defect on my item but I've already washed it. What should I do?We're unable to accept your return as it had been washed. Please check your item upon receipt)

*PS: We only accept customer return goods within 7days, from the date when the parcel has arrived to your doorstep.*

-How do I return unsatisfactory item(s) & Defective Items ? 

Follow step provided below : -

1. Sample of template email for RETURN 
   
   Email subject : RETURN FORM
   ORDER CODE: 
   TRACKING NUMBER : ( Kindly provide tracking number of the return parcel )
   PRODUCT(s) NAME :
   REASONS : example ( Item does not fit / unsatisfactory item / Defective Items- attach photo(s) if possible / Incorrect item received )
   
   
2. Fill it up and email to uniqueens1@hotmail.com
3. Return your items to the address shown below:
   Name : Uniqueens Enterprise
   Address: P-1-3, The Oasis Condominium, Jalan Kaki Bukit,
                  Kampung Kastam, 11700 Gelugor Penang.
4. Contact No : 012 675 5922
   
   *Please note that return parcels may take up to 3 working days to be processed.

Frequently Asked Questions:

- Does we provide Free International Shipping if purchase more than 2 Items ?
We apologize that Free Shipping only applicable within MALAYSIA only.

-I would like to request a refund in cash (in any condition). 
We apologize that we are unable to provide any refunds in cash.

-I found a defect on my item but I've already washed it. What should I do?
We're unable to accept your return as it had been washed. Please check your item upon receipt.

-Can I visit your store for the return/exchange ?
Yes. You may drop by our store to perform the exchange. However, it is subject to stock availability of the item that you wish to exchange, and must be done within 5 working day upon receiving your parcel.

Return Terms & Conditions :

Return Reasons	Unsatisfactory Items	Defective Items
Descriptions	Item does not fit Do not like the item Quality not up to expectation	Item big stained Item torn  Incorrect item   *Proof of defect must be verified by Uniqueens Return to be eligible
Return Shipping costs	Borne by Buyer	Reimburse by Uniqueens in terms of Store Credit *store credit valids for 100 days*
Exchange Shipping costs	Borne by Buyer	Borne by Uniqueens
Initial Shipping costs (FREE SHIPPING provided for your order)	Borne by Buyer	Borne by Uniqueens
Buyer receives	Return Store Credit (NO CASH REFUND) = Item price - Initial Shipping Costs *store credit valids for 100 days*	Uniqueens will send a brand new exact piece to buyer once the defective / incorrect item is received. Fully refund in Store credit if the item is no longer in stock.

*Sales items may have slight defects/color discrepancies /measurements discrepancy and are strictly not returnable. 

• All Item(s) must be returned in original condition(unaltered, unworn, unwashed and with tags intact)
• Not applicable for Sale items, accessories and specifically stated non-returnable items.
• All items must be shipped back within 5 working days ( MALAYSIA ) / 10 working days ( OUTSIDE MALAYSIA) upon item received.
• Buyers hold full responsibility until the parcel reach us. 
• We recommend using courier services with tracking numbers so as to minimize the risk of loss parcel.
• We only refund in credit term. No cash refund(s) are allowed. 
• All return/exchange request will be processed within 3 working days upon receipt of returned items.
• Return won't be accept if we do not receive RETURN FORM's email.
• All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.